Interested in our Technical Writer Position?

 

POSITION OVERVIEW:

As a Technical Writer you will help develop and gather relevant technical information and to share the completed information through our organization's communication channels, which could be internal, external, or both. You may be called upon to work with product, client success, IT development, and marketing to improve internal technical documentation, end-user product documentation, marketing materials and other users of information related to Acclivity’s products and services. You will manage the flow of information during product development and testing processes and phases. You will also have the opportunity to participate in usability studies to improve product design and gather research courtesy of libraries and websites and your own observations and discussions with technical experts.

 

SECURITY ROLES & RESPONSIBILITIES:

 Every workforce member at Acclivity has a critical role and responsibility to protect and maintain company, client, and patient data, that they use or are otherwise within their control.
  •  Abide by Policies and Procedures
  •  Complete all training requirements
  •  Read and adhere to privacy and security communications
  •  Report actual or suspected privacy, security, or policy violations, and breaches to the             Chief Security Officer (CSO) and Chief Privacy Officer (CPO)
  • Develop comprehensive documentation that meets organizational standards.
  • Obtain a deep understanding of products and services to translate complex product              information into simple, polished, and engaging content.
  • Write user-friendly content that meets the needs of the target audience, turning                    insights language that sets our users up for success.
  • Develop and maintain detailed databases of appropriate reference materials, including          research, usability tests, and design specifications.
  • Evaluate current content and develop innovative approaches for improvement.


EXPECTATIONS:

There are some established characteristics of our successful employees. They are self-motivated team players who possess important attributes. Those attributes (not limited to) include:

  • Judgment
  • Communication
  • Curiosity
  • Courage
  • Passion
  • Selflessness
  • Innovation
  • Inclusion
  • Integrity
  • Impact

 

QUALIFICATIONS & EDUCATION REQUIREMENTS:

  • Bachelor’s degree in relevant technical field.
  • 2-4 years’ industry experience as an effective Technical Writer.
  • Proven ability to quickly learn and understand complex topics.
  • Previous experience writing documentation and procedural materials for multiple                  audiences.
  • Superior written and verbal communication skills, with a keen eye for detail.
  • Experience working with engineering to improve user experience: design, UI, and help          refine content and create visuals and diagrams for technical support content.
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
  • Firm understanding of the systems development life cycle (SDLC).
  • Previous software development experience preferred.
  • Certification through the Society for Technical Communicators preferred.
  • Experience using XML tools to create documentation.
  • Passion, Integrity, and Energy!


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee shall maintain the appropriate skills and qualifications required for their role(s).

 

 

Want to Join the Team?

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